1. More convenient

With online counselling, you will not have to spend the time and money for commutes and you can meet at the counsellor while simply staying at home or in any places. Especially if you are a busy person, scheduling an online counselling session can easily fit into your schedule. 

2. More options

Your choice will no longer be limited to local counsellors. Counsellors from different countries will be available to help as communication across time zones is possible for online counselling. Also, more available time slots can be provided as there are counsellors in different time zone who can provide service.

3. More comfortable for some people

Some people may find it more comfortable to stay at their own home or a place they choose to talk to the counsellor. They can start the session without commuting, dressing up while enjoying the same connection with counselling as in face to face session. 

4.  Eliminate the barriers

Online therapy eliminates some barriers for people to seek help, such as agoraphobia or those that are too ill to leave home or live too far away from counselling professionals nearby. Some people may also be reluctant to seek help due to concerns of stigma and being judged by people. Online therapy normalises mental health care and can be a first step for people to reach out for help.

Different people come for different reasons. If problems or issues bothers you for a while, they are able to grow into unmanageable or difficult state.

Counselling session provides a safe and non-judgemental space for client to talk openly to understand their difficulties from different perspectives. Counsellor will work collaboratively with the client not only to solve their problems but also explore together new way of thinking, behaving, new directions and more possibilities for the future.

Counsellor may work with clients to set realistic goals and actionable plans; but counsellors are not expected to give out advice on client’s decisions. If you are willing to collaborate with your counsellor based on this understanding, you are most welcome to make an appointment with Soul Glad.



Face to Face

Real Time

Visual and Auditory Contact

Can be in different time zone


Client can cut off connection at any point



There are a considerable number of studies showing that online counseling is as effective as, if not more effective than, face-to-face session.

  • A meta-analysis concluding that treatments through the Internet are as effective as evidence-based treatments for depression.


Andersson, G., & Cuijpers, P. (2009). Internet-based and other computerized psychological treatments for adult depression: A meta-analysis. Cognitive Behaviour Therapy, 38(4), 196-205.

  • A study showing that online therapy yield even better result than conventional therapy.


You can purchase gift cards on our website and send it to your loved ones and friends to use our service. Visit our page to learn more.

After you have successfully made the appointment on our website, you will receive an invitation email sent by your counsellor. Click into the link included in the email to download the Zoom for an online meeting with your counsellor.

You can go to (link) for the tutorial on how to set up Zoom. Then you will be able to have a video conference with your counsellor. You can either do it with your phone, tablet or computer.

You will have to set up Zoom using the link in the email you received from your counsellor. You can go to (link) for the tutorial on how to set up Zoom. You could either use your tablet or computer to download Zoom for later use. Use of phones is not encouraged due to the limited size of the screen for display.

Before the counselling session starts, make sure you are sitting in a quiet place with minimised possible disturbance. You would like to turn off the notification of your digital devices as well. Find a place where the lighting is optimal for video conferencing (not facing the light source nor too dark). After that, just wait for the scheduled meeting to start.

In the first session, you will have a zoom meeting with your counsellor and he/she will help you with setting up and solving any technical issues.  After ensuring everything is running smoothly, your counsellor will talk to you and may ask you a few questions to know more about you and your concerns to come up with a plan to help you.

All session bookings together with online payment can be performed on the website. Client will receive an email of confirmation upon successful booking.

If you need to reschedule/cancel your booking, please notify us at support@soul-glad.com at least 24 hours before the scheduled meeting. Any notification later than that will be considered as “No Show”. No refund will then be processed. In case of rescheduling or cancellation, Soul Glad will contact the counsellor on your behalf.

We are a platform that facilitates communication between clients and counsellors. We hope that through our platform, you will be able to find a counsellor to help you with your issues. We also provides you different choices to suit your situation, including online counselling session and face-to-face counselling session.

Our listed counsellors are university graduates with at least a Master’s degree in Counseling or related studies. They are registered in compliance with a professional body of their region, which details can be found on individual counsellor’s page. Please email Soul Glad at support@soul-glad.com should you have any concerns about the qualifications and practices of Counsellors.

Counsellors may take notes during the meetings, but do not share such information without client’s consent or without sound legal or ethical justification. These notes are written and kept by the counsellor only in an anonymous manner. However, if it is assessed that you are at risk of seriously harming yourself or others, counsellors may take emergency actions such as contacting police or ambulance.

All forms of communication should be conducted within the meeting. Contacts with your counsellor should be kept minimal outside the meetings. Session booking and enquiries should be directed to Soul Glad.

We will provide technical assistance during the first counselling session to help you solve any technical problems. If there is a problem with connecting online, we will call you with your phone number provided earlier when you made the appointment.

We only need your phone number for contacting you when there is a technical problem and we can not reach out to you through Zoom. We will not provide your personal information to third parties except your counsellor.

It is not a must to show your face during the counselling session. However, we strongly suggest you doing so, as it is vital to effective communication between you and your counsellor. This will help to achieve the best effect of counselling.

We suggest that you provide your real name along with your contact information for the smooth running of the online counselling session.

As we said, as one of the advantages of online counselling is its flexibility, you can always reschedule your appointment if there is a sudden change in your schedule. If you would like to reschedule or cancel your appointment, please notify us at support@soul-glad.com at least 24 hours before the scheduled meeting. Any notification later than that will be considered as “No Show” and no refund will be processed. In case of rescheduling or cancellation, Soul Glad will contact the counsellor on your behalf.

All online meetings scheduled will be conducted via a software called Zoom. It is easy to set up. Your counsellor will send you an invitation email at the scheduled meeting time to the email address which you previously provided.

Open the link and the software download should automatically begin. Upon finishing download, you should be able to join the meeting immediately. Alternatively, you can download Zoom in your intended appliance for communication by clicking the link below https://zoom.us/download#client_4meeting and download ‘Zoom client for meeting’.

Should you have any concern regarding our counselling service, please email us at support@soul-glad.com. We will try our best to respond to your question or complaint within 2 working days.

Face-to-face meetings can be arranged subject to room availability. Please return to our homepage to submit a request form with your preferable time-slots. We will respond to your request within 2 working days.