What is Pro Bono Service?

What is pro-bono service?

Soul Glad is committed to offering accessible and affordable counselling options to the community. Through our Pro Bono service, we offer free counselling via online (Zoom). We may provide face-to-face counselling on case basis, but additional room rental cost will be involved.


Who can use this service?

The service is available for anybody wishing counselling.


Who are the pro-bono counsellors? 

All members of Soul Glad’s Pro Bono team possess relevant graduate qualifications in counselling but may vary in practicing experiences. Soul Glad’s Pro Bono team aims to offer an alternative platform to clients with a limited budget for accessing quality counselling services, while enabling counsellors to build up their experience.


What is the fee?

The Pro Bono counselling service is free. Pro Bono service is limited to a maximum of FOUR (4) sessions of 1 hour each. If the client chooses to continue with further sessions, only these further sessions will be charged. Please read the Terms and Conditions for charging information.

Upon signing up for Pro Bono counselling, we collect a refundable deposit charge of $200 (HKD). This deposit will be fully refunded after completing the Pro Bono counselling sessions. 

Pro-Bono clients may choose not to have their deposit refunded and instead donate their deposit for our future development.

If you would like to pay a tribute to the Pro Bono team for their voluntary work, please contact us directly or click the link below via Payme payment. Your donation will be used to provide further training to our counsellors which will in turn help more people in need

Donation Payme Link

(Screen the QR code by phone to access to Payme)

Our Pro Bono Counsellors

Grace Pong

(Spiritual Direction)

I hold a master degree from The Seattle School of Theology and Psychology. I have a strong passion on holistic well-being. I went into the study of spiritual direction and psychology. I am a Christian and I believe I am Spiritual but not religious. I am now a member of (SDI) Spiritual Director International. I speak fluently in Mandarin, Cantonese, and English. I believe everyone has a different story. I specialize in working with people who are in the process of grieving, low self-esteem, PTSD and who need someone to listen deeply without judgment.

Spiritual Direction/Spiritual Companioning— 

What is spiritual direction?

“Spiritual direction takes place when two people agree to give their full attention to what God’s doing in one of their lives and seek to respond in faith.” -Eugene Peterson 


In your faith journey do you sometimes have a desire to talk with someone who can support you to discern and foster attentiveness to God’s presence in your life? In times of decision, do you need someone who has a deep prayer life to come alongside and to assist you in listening to God?  Do you have a longing and interest to deepen in your relationship with God through prayer, but need some guidance along the way?

For example, here are some of the questions that you might be experiencing in your faith journey: 

Am I comfortable in God’s presence? What am I praying about?

What is happening in my life? How am I responding to what is happening in my life?

Where do I see God active in my life happenings? Who is God for me?

How do I deal with answers I don’t like to the above questions?

Spiritual Direction is a process whereby a spiritual director assists another in making sense of their experience with God. Provide resources to encourage people in their prayer lives. Also, to suggest spiritual practices that can be applied in daily living. 


I love spiritual direction, because it is such a simple practice of creating space for people to notice and encounter God, yet it has such profound results. Seeing a spiritual director and becoming one myself have been two of the most transformational experiences of my life! As a trained spiritual director, I view myself as a tour guide in your soul-journey who helps you to see some of the landmarks that God has presented in your life. I believe God is the one to guide our session and God is the ultimate guide in your life.

Rossie Win Lai Lai

(Counselling – Children & Young Adults)

I am a recent graduate from The University of Hong Kong with degrees in both Psychology and Education. Before this, I had worked in the Nesbitt Education Centre with students who have learning disabilities. While in HKU, I was a residential (Starr) hall advisor during which I advised students with regards to their academic and career goals.

I am a good and empathetic listener and am interested to serve the demographic group from children to young adults. I speak fluent English and Burmese.

Fion Fong

(Counselling – Neuro Linguistic Programming (NLP) Counseling)

I graduated from Lutheran Theological Seminary in 2014  with Master of Divinity and majored in Pastoral Counselling.  Additionally I  received my qualification as a Coach Trainer of Master Practitioner of NLP (Neuro Linguistic Programming) in the same year.  For the past twenty years, I have participated in children and family ministries as well as delivered character trainings and parenting forums at  various churches, organizations and schools. These experiences have enriched my insight and eagerness to provide psychological counselling and develop the spiritual growth of children and parenting examples for parents. I can speak Cantonese, Mandarin, and English. 

Raymond Kwok

(Counselling – Certified Marriage & Family Therapist)

I have been a social worker since 1995 serving youth and family. Since 2017, I work with patients from a Medical Centre as a Family & Trauma Therapist, tackling stress, shock or trauma arising from work injury, accident etc. as well as for their psychological wellness.

I believe in Unity where everything is ultimately connected. My approach is through Mind/ Body Holism — in which one’s mind and body are integrated and inseparable and are to be treated therapeutically together. Stress or trauma is a physical phenomenon, natural flow of life energy can be re-established gently through awareness. My concentration is in working with people who are experiencing intense emotional or relational issues; assist them for quality of awareness through studying their experience together with them especially when they are under a state of anxiety.

My practice is mainly in the areas of psychotherapy and assist for pre-marriage, marital, family or workplace relationships etc.

Spencer Chan

(Counselling – Narrative Therapy)

Negative impact posits upper hand to dominate and make stress to our living. We live in social constructed circumstances within work, family and society. Where and who are each one of us, sometimes we are lost.

Spencer Chan Is here to walk with you in a journey to re-discover ownself, upon your stories in which you have your themes of life, care and concerns with your partners, important others. Take the newly discovered self to the new wonders and encounters of tomorrow with love and dreams. I can speak Cantonese, Mandarin, and English. 

Jenny Cheng

(Counselling – Narrative Therapy)

“The person is not the problem, the problem is the problem” (Michael White and David Epston). Jenny engages this ideology with cases in Christian New Life Association which caters in-patient rehabilitation to the male adult with substance abuse since 2017. Taking the traumatic stories with respect and care, people view the problem in another perspective and make a better choice for their life. As an active member of Narrative Community, she and her peers has developed diabetes patient counselling group. Besides being a tutor in several Narrative Therapy introductory courses, Jenny continues to work with adolescents and aging adults on life issues under the umbrella of Community Matters in practice. I can speak Cantonese, Mandarin, and English. 

Connie Yip

Counselling (career counselling, personal growth, family therapy, marriage counselling and individual counselling)

I am a mother with 3 boys. Over this almost 34 years’ marriage, I have learned the importance of “communication”. I was an introvert out of my upbringing who did not like talking too much and often did not know how to express my thought and feeling. Studying counselling helps me to understand and express myself. Today, I move out and enjoy both staying alone by myself and participating in social gathering.

Booking Request Form​

Please read these terms and conditions carefully before you make appointment